Prescilla is a versatile and approachable professional, dedicated to supporting others. As the Hub and Experience Manager at encountas, she manages the end-to-end coordination of operations, ensuring the smooth and seamless delivery of all experiences. Her attention to detail and excellent organisational abilities enable her to deliver a high level of service and support to both clients and internal teams.
Prescilla is focused on achieving outcomes, supporting inclusive and engaging experiences that drive success on both an individual and organisational level.
With a background in business, complaint management, and customer service delivery, Prescilla’s career has spanned various roles in customer relations, project management, and operations. Prescilla is equipped with a unique combination of expertise and a strong focus on delivering value. Her ability to bridge the gap between operational efficiency and customer satisfaction makes her highly effective in driving learner and client outcomes, ensuring success at every stage of the process.
Human touchpoints are integral to our learning experiences, fostering a sense of connection and community. They enhance our ability to learn together, creating an environment where individuals feel valued and supported.
Delivering a scaled experience ensures consistency across an organisation’s methodology. By aligning training for both management and staff, everyone gains the same knowledge and skills, enabling them to support one another and contribute effectively to the organisation's goals.
To maximise your encountas experience, immerse yourself fully! Engage actively by asking questions, taking notes, and challenging your boundaries. Remember, there are no silly questions—your growth and learning directly correlate with your level of engagement.
Methodical, logical, and energetic.
My primary motivation for joining encountas stemmed from my previous experiences as a participant in similar programs. I was eager to explore the coaching side, understanding the preparation and facilitation process. Additionally, I had heard wonderful things about encountas as an employer.
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