Lou Mathieson

Community Director

Delivering a scaled experience allows an organisation to maintain consistency in quality while reaching more people.

Lou is a highly adaptable and personable professional, dedicated to empowering others and driving success. As Community Director at encountas, Lou leads the seamless coordination of operations, marketing, and community engagement and ensures every experience and event runs smoothly while fostering strong connections within the community. Lou's keen attention to detail and strong organisational skills empower her to provide exceptional service to both clients and internal teams, fostering a positive and collaborative environment.

With a background in business, project management, and customer service, Lou brings a wealth of experience across customer relations, marketing strategy, and operational delivery. Her ability to bridge operational efficiency with impactful and meaningful community connections makes her instrumental in driving success for both individuals and organisations. Lou is passionate about creating inclusive, engaging experiences that lead to tangible, lasting results.

We questioned each of our team to gather what they've learnt on their personal journey:

How do human touch points play a part in our learning experiences?

Human touch points are essential because they create a sense of connection and trust throughout the learning process. They ensure that individuals feel supported, heard, and valued, which enhances engagement and the overall experience. It’s not just about delivering content - it’s about fostering real relationships that make the learning journey more meaningful and impactful.

What do you believe delivering scaled experience brings to any organisation?

Delivering a scaled experience allows an organisation to maintain consistency in quality while reaching more people. It ensures that every individual, regardless of their location or level, receives the same high standard of service and engagement. Scaled experiences drive efficiency while still allowing for personalisation, helping organisations grow without losing the personal touch that builds strong communities.

How can an individual get the best out of their encountas experience?

To get the most out of the Encountas experience, I’d encourage individuals to fully engage with the community, participate in interactive activities, and take advantage of all the resources and connections available. Don’t hesitate to reach out to our team—we’re here to support you and help guide your journey. Being open to learning, asking questions, and building relationships with peers and facilitators will help unlock the full value of the experience.

What are three words that describe you?

Adaptable, personable, and driven

What was your greatest driver for joining encountas?

Having the opportunity to work with Leonie again. I deeply admire her leadership and the values she brings to the organisation. Encountas' passion for helping people reach their full potential aligns perfectly with my own values. Their commitment to ethical practices and their deep understanding of current trends in human performance and leadership made it clear to me that this was the right environment to make a meaningful impact.

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